Free Shipping for purchases above RM100.00 within West Malaysia
Return & Refund Policy

Customer satisfaction is our priority. We would love to hear from you if there are any issues with our items and products.

1. What Should I Do If The Product Is Not Received / Is Broken/ Has Quality Issues / Is The Wrong Product?

We sincerely apologize if you experience any of the scenarios above. Please drop us an email at hello@myloveearth.com for further assistance

2. What Happens If I Have Ordered The Wrong Product?

  • If you ordered the wrong product, please call us immediately at +6017-2482823 (Overseas Customer) or 1700 81 8832 (Malaysia Customer), (working hours: 8am – 5:30pm, Monday – Friday), and provide us with the following details – Account Name & Invoice Number.
  • If the order has not been couriered, we can hold your order and issue a refund in store credit which you may use to purchase other items (we do not do cash refunds).
  • If the order has already been couriered, we are sorry to inform you that we do not do any returns after delivery.